I was very pleased with my room. You could tell the property is slightly dated and in need of some minor upgrades but the staff was amazing throughout my entire state. Except for the restaurant
Shirell
tháng 9 năm 2024
Location was great for walking to the Done to see a concert to avoid traffic which was insane . Check in and out was super easy , beds comfortable and Room was clean
Debra
tháng 10 năm 2024
Great location and a great lobby and bar area, plenty of room to gather and areas to hang out. Room was adequate and comfortable. Comfortable bed and a good shower, plenty of parking in the parking lot.
James
tháng 8 năm 2024
The staff was very friendly, helpful, and had a good sense of humor. The rooms were large and very clean as was the air in the room (i didnt need to use the air cleaner I bring with me to hotels). Bed was very comfortable! Location was a not far from anything and shuttle was always available. Parking was plentiful at hotel.
Michael
tháng 4 năm 2024
Clean, close to jma dome. Clean room. Average bed. Pillows were comfortable but very small.
Erin
tháng 10 năm 2024
I stayed in the presidential Suite with my husband, my daughter, and our dog. I would have liked some more carpeting in the space. The only carpet was in the living room. It was very cold in there and the central heat didn’t work in the bedroom. We had to blast the heat and keep the bedroom door open. I think if pets are invited, customers should be able to rent dog bowls, or they should be in the suites at least. There was no rub in the bathroom but the bathroom was beautiful. Also, under the couch in living room was dirty. Extra sheets and blankets available upon request. The bed was not the most discreet either. I considered sleeping on the couch bc the springs would shout every time I twisted. The staff was absolutely amazing, and we were compensated for our trouble. I would recommend this hotel and I’m going back. The price is right and the location was perfect! I would just tell guests to call ahead and ask the staff to turn the heat up in the suite in the morning so it’s warm when you check in.
Anita
tháng 3 năm 2023
The location was good close enough to walk everywhere.
Sarah
tháng 8 năm 2024
It was in a great location, only 15 or 20 min away from everything I needed. The staff were incredibly kind and friendly. The bed was soooo comfortable! The hot water was really hot and the bathroom was really clean.
Genevieve
tháng 5 năm 2024
Front desk manager must be en pointe because they have the best, most professional front desk clerks I've experienced in a long time. Dave was most notable, warm and friendly but not fake at all, really welcoming and a pro. Bonus points for him keeping good humor during Xmas eve check ins. The room was a surprise since I saw the Genesee Grand when it was being decorated, now it's a bit plain with the S.U. colors. But it's nice regardless. Comfy beds and pillows, quiet, heat worked well (necessary in Syracuse winter!). The housekeeping staff is en pointe also, the room was spotless! Thankfully easy parking. Near to campus. Overall a win.
Michele
tháng 12 năm 2022
The room was clean and the location was an easy walk onto campus and nearby restaurants. This is the perfect location to stay in if you are visiting the campus with a prospective student or if you have a student attending the University. I will definitely be visiting again with my family when my son attends in the fall
Kimberly
tháng 4 năm 2023